The Right People
While technology has greatly improved the revenue cycle management process, medical billing remains, at its core, a human endeavor. Marking 20 years of service this year, we maintain a staff of extensively trained and impressively credentialed employees, including an In-House Healthcare Attorney, AHIMA certified coders, and Harris CareTracker certified support technicians and claims analysts, all dedicated to assuring that your claims are resolved accurately and effectively.
Celeste B. Ponvelle, CCS-P
Celeste serves as SourceGroup's chief Operations & Compliance Officer. She has worked in healthcare administration since 1991 and has served SourceGroup since 2001. Prior to joining SourceGroup, she served in various healthcare management capacities with Family Doctor Clinic and Thibodaux Regional Medical Center. At TRMC, Celeste coordinated staffing, billing and administrative requirements for the employed physician staff. Celeste has direct management responsibility for all aspects of SourceGroup's client revenue cycles.
Celeste is credentialed by GE Medical Systems, Harris CareTracker, and the American Health Information & Management Association (AHIMA). She also serves as SourceGroup's Regulatory Compliance Officer.
Ross serves as SourceGroup’s EHR Implementation and Technical Support Specialist. Ross is a 2014 graduate of Nicholls State University, where he earned a Bachelor of Arts degree in Mass Communication with a concentration in Public Relations and Graphic Design. Ross also earned his Level 2 certification in both EHR and Practice Management implementation and management from Harris CareTracker. He is directly responsible for the implementation, training, and support of all clients using the Harris CareTracker EHR product, as well as technical support for all SourceGroup clients. Additionally, he is responsible for all company marketing and development efforts.
Best In Class Support
Customer support is paramount to the success of outsourced business processes, and no one does it better than us. Our technical support staff members are all local, full-time employees who have been thoroughly trained and certified by Harris CareTracker. Support is a simple phone call away. If an issue cannot be resolved by phone, a technician is dispatched for on-site resolution. No off-shoring, no telephone queues, and no additional fees or charges.
Named Best in the Country by Harris
In 2015 Harris CareTracker selected SourceGroup CBO for its coveted Harris CareTracker Dashboard Award. In the selection process, Harris CareTracker evaluated annual user production criteria and a performance metrics specific to a successful practice accounts receivable management process.
Through this selection process, which included 50 channel partners and the thousands of providers they represent nationwide, Harris CareTracker concluded that SourceGroup's production and performance metrics established it as the most knowledgeable and effective channel partner with regard to implementation and utilization of the Harris CareTracker platform in a medical practice environment.